FAQ's

When will you ship my items?

All orders are subject to a handling and processing period before shipment, usually 2 - 3 business days.

You will then receive email notification of shipment with the tracking number provided.

How long is shipping times?

Please allow 7-12 business days for Free Tracked Shipping for delivery to the United States and the United Kingdom.

*In most cases, you will receive your item(s) earlier than expected and sometimes it depends on the destination. 

Please allow 10-15 business days for Free Tracked Shipping for delivery to Canada, Australia, New Zealand, and all European Union Countries. 

Please allow 10-20 business days for delivery to the rest of the world. 

*Orders may be canceled if they have not been processed and shipped. After they have been processed they may not be canceled. 

Please make sure to provide the correct shipping address. Pure Red Hot cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

In some cases, international shipments will require import/customs taxes be paid. These will be the responsibility of the buyer under ALL CIRCUMSTANCES. pureredhot.com will not be held responsible for customs taxes. 

Where are my items coming from?

Our primary warehouse is in the USA, but most of our specialty items are located in other countries such as Australia, United Kingdom, and China to reduce the cost of production and give our customers the most affordable deals on the planet!

Will my items be sent in one package?

For logistical reasons, items will sometimes be sent in separate packages. Please keep this in mind when receiving deliveries. If you have any other questions, please contact us.

Do you ship outside the United States?

Yes. We ship worldwide with Free Shipping.

Why don't I see the same deal on your website that I seen advertised on Facebook?

Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works. 

How do you determine your "compared to prices"?

We get these prices from our wholesalers or from competitor analysis.

How do I contact you?

You can contact us at support@pureredhot.com